FAQs
About Newgas
Newgas is a Ghanaian owned company that is regulated by National Petroleum Authority (NPA) and has been licenced to build and operate LPG Bottling plants in the country. Newgas is also required to invest in and own LPG cylinders, and to bottle LPG into these cylinders for sale to the households and commercial entities in Ghana. This is being implemented as part of the Cylinder Recirculation Programme of the government of Ghana.
Newgas has currently completed construction of its first bottling plant in Tema, capable of filling about 3,000 LPG Cylinders per hour. A second bottling plant in the middle belt of the country with similar capacity is currently under development.
The company has already invested in tens of thousands of LPG cylinders and will be investing in substantially more to enable it serve its customers.
Newgas is also building a nationwide network of distributors and LPG retail points (LPG Exchange Points) to improve accessibility of LPG to the public.
The Cylinder Recirculation Programme is a new way of distributing and buying LPG for use by households and commercial entities. Under the programme, LPG is filled into cylinders at large industrial scale bottling plants and distributed to the market through LPG distributors and exchange points. The consumer will sign up to the CRM programme with Newgas and after paying the deposit, will be able to buy filled LPG cylinders (bottled LPG) by exchanging their empty cylinder with a filled cylinder and paying the price of the LPG in the cylinder. This is a safer means of distributing LPG, as well as improving availability and convenience to consumers.
Newgas Distributors are businesses that have been appointed by Newgas to manage the Newgas LPG Cylinder depots (called ‘Ecovaults’) in an assigned zone. Newgas Distributors ensure that there is adequate stocks of filled LPG cylinders in their assigned zones, sign up customers to Newgas and handle all customer care issues within their assigned zone. Upon registration each customer is assigned a distributor.
Newgas Showrooms are customer care centres operated by distributors in their assigned zones. Any individual can visit any Newgas showroom to make enquiries about Newgas and its products, register as a customer of Newgas, make a deposit or refill order, view sample of or buy Newgas LPG accessories like stoves, regulators, LPG hoses, aprons etc. Complaints can also be made here about any aspects of the Newgas service.
Newgas Exchange Points are Newgas branded cages that stocks bottled LPG and from where Newgas customers can exchange their empty Newgas Cylinders for bottled LPG Cylinders and pay for only the cost of the LPG.
The locations of the Newgas Exchange points can be found on the Newgas website. This list is updated weekly so kindly visit our website for an up to date list of exchange points.
Still have questions?
Can’t find the answer you’re looking for? Please talk to our consultant.
Towards a better Future
By getting more people to move from the use of charcoal and wood for cooking to LPG the Group is helping to conserve our forests and protect ecosystems for future generations ensuring a better future for all. Newgas aims to reduce these health risks by building LPG infrastructure and promoting LPG usage for cooking.
