FAQs
Distributors & Exchange Points
Distributors are assigned per each customer’s location based on the Ghana Post GPS address you submitted upon registration.
Visit the Newgas website (newgas.online) for detailed information on distributor zones and exchange points within each zone. You can visit and buy Filled LPG Cylinders at any Newgas Exchange point.
The list and locations of all Newgas exchange points will also be available on your Newgas Mobile App and the Newgas website.
a. You can change your location address from your Newgas Mobile app. A new distributor will then be assigned to you based on your new location. Kindly return your Newgas cylinder to the distributor in your old location and pick up a new Newgas cylinder from the Newgas distributor at your new location.
b. You can visit the nearest Newgas showroom either before you relocate or after relocation to have your address changed and assigned with a new distributor.
Please note that Newgas is now growing its distributor base to cover the whole country and may not at this time have distributors in certain parts of the country. Newgas however intends to cover the entire country within the next few months.
You have an option either to transfer your Newgas cylinder connection in favor of your friend or relative, or can surrender the cylinder to your distributor. The Newgas Distributor who will refund you the deposit amount.
Still have questions?
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Towards a better Future
By getting more people to move from the use of charcoal and wood for cooking to LPG the Group is helping to conserve our forests and protect ecosystems for future generations ensuring a better future for all. Newgas aims to reduce these health risks by building LPG infrastructure and promoting LPG usage for cooking.
