FAQs
Making Your First Order
You can make your first order using any of the options provided below;
a. Using the Newgas Mobile App.
Download the Newgas app and Sign up, If you haven't already signed up or log into the app if you have already registered, click on make deposit and follow the prompts and flows in the app to make your first order and make the relevant payment. On the scheduled delivery date and time, be ready to receive your Newgas LPG cylinder(s). Newgas LPG Delivery Agents will arrive with your order at your doorstep.
b. Using the Newgas USSD Code
Dial *815# on your phone on any network and follow the prompts and instructions to request a deposit or order for LPG from Newgas.
c. After being registered by the Newgas registration team, just call the Newgas Customer care centre on 0302428877 to place your order.
d. You can also visit the nearest Newgas Showroom to register and to place an order for your Newgas LPG cylinder.
This is to ensure your cylinder is delivered right at your door step. This also helps to avoid delays to deliveries as a result of difficulty in finding customer locations.
Yes, customers can choose their preferred time of day from the available time slots either on the Newgas app or during any of the other ordering options.
Deliveries within normal working hours are offered free of any additional charges. However, an additional charge will apply for deliveries made during non-working hours or non-working days. The applicable charges will be indicated on the Newgas mobile our app as well as on our website. You will also be informed at the time of your order the amount of the additional fee is applicable.
No. Distributors are assigned by Newgas to customers based on the customer’s location.
No. First orders will be delivered to the address registered with Newgas. However, you can use Newgas exchange points for your subsequent refill orders.
Yes, You can select the Exchange Point of your Choice as per the locations and options available. You may visit an exchange with your cylinder and buy LPG at any of the exchange Points as per your convenience. A list of Newgas Exchange points and their locations are available on the Newgas website.
Yes you can, if you have more than 1 cylinder deposits with Newgas at that point. If you have only one, you can order another by paying the required deposit for the cylinder size you desire to order.
The Newgas LPG cylinder was designed to meet the highest level of safety. To ensure complete end to end safety and peace of mind with using LPG, we recommend buying and paring the following with your Newgas LPG cylinder
a. Newgas LPG Hose; this is an LPG certified hose, unlike most of what is available on the market which are either water or air hoses. The Newgas LPG hose has three layers and is designed to be strong and able to withstand the LPG pressures in the cylinder without any fear of leakages. It’s also very affordable.
b. Newgas Regulator has been designed with safety as a top priority and built to international standards. It has many in built safety features with a user friendly yet firm locking mechanism, built in leak prevention mechaism and a special automatic mechasnism that disengages the Regulator from the valve in case of a fire and thus stops the flow of LPG feeding the fire.
Newgas has developed and is currently selling a couple of High Efficiency Gas Stoves through its distributors, each with two Brass Burners. These stoves come in two different configurations, the Premium model with an efficiency level of 74% and the Economy model with an efficiency of 68%. Note that most of the LPG stoves available on the market has an efficiency of 50%. Higher efficiency stoves translate into lower LPG consumption. Newgas recommends the usage of High Efficiency Stoves for reduced consumption of Gas and therefore savings on the cost of cooking.
Yes
a. Newgas Distributors stock and sell the Newgas Flame and Stain Retardant and splash proof Kitchen Aprons in attractive designer colors.
b. Newgas distributors also provide other Kitchen accessories like Gas Lighters, Cylinders Trollies, Cook Top single Burner stoves for camping etc.
Yes, we prefer to deliver your first order to you. This is to enable us ensure that your LPG installations are safe. Our trained LPG Delivery Agents will install your cylinder if you approve of that and guide you on safe practices to be adopted while using LPG for cooking.
Still have questions?
Can’t find the answer you’re looking for? Please talk to our consultant.
Towards a better Future
By getting more people to move from the use of charcoal and wood for cooking to LPG the Group is helping to conserve our forests and protect ecosystems for future generations ensuring a better future for all. Newgas aims to reduce these health risks by building LPG infrastructure and promoting LPG usage for cooking.
