FAQs
Making Your Initial Deposit
The initial deposit is towards the Newgas cylinder that will be supplied for your use
Yes, this is a one-time payment per cylinder.
You will be required to return the Newgas LPG cylinders and any other Newgas asset that might be in your possession. Your Initial Deposit will then be returned to you.
Newgas customers can opt to make initial deposits either by paying cash or bringing their existing cylinder. Note that the initial deposit amount differs depending on the cylinder size and type. For more details please refer to our website; newgas.online. It is preferred that you make your initial deposit together with your first LPG purchase. This means you will need to pay an extra amount for the cost of the LPG with your deposit.
Yes, your existing cylinder can be used as a deposit for the same size of Newgas cylinder. You can however opt for a bigger size cylinder than the one presented, or a different cylinder type by paying the required deposit top-up in cash.
Newgas accepts both steel and composite cylinders in the sizes indicated below
a. 3kg steel
b. 6Kg steel
c. 12kg steel
d. 50kg steel
e. 6kg composite
f. 12kg composite
No. You cannot take your deposit cylinder to a Newgas Exchange point to activate your account. You can activate your Newgas account by placing your first order via any of the channels listed below;
1. Newgas App via playstore or app store
2. Newgas USSD (*815#)
3. Customer care centre
Our LPG Delivery Agent will deliver your LPG in a Newgas Cylinder and pick up your deposit cylinder at the doorstep. Make your order, indicate the appropriate time for the delivery, relax and let Newgas do the rest.
NB: You can however exchange an empty Newgas cylinder with a filled Newgas cylinder at all exchange points after paying the cost of LPG.
| Sr No | Cylinder Capacity with Customer | Newgas Cylinder |
|---|---|---|
| 1 | Less than 3 Kg | NIL |
| 2 | Equal to or greater than 3 Kg but less than 6 Kg | 3 Kg |
| 3 | Equal to or greater than 6 Kg but less than 12 Kg | 6 kg |
| 4 | Cylinder Capacity equal to or greater than 12 Kg but less than 15 Kg | 12 kg |
| 5 | The customer Owns Cylinders above 15 Kg | ** |
Yes but you must make sure that your regulator is in good order and not causing any leakages, which can result in consequential fire accident. On the other hand, Newgas has introduced its enhanced and designed for safety Regulator which is available for purchase at competitive prices from your distributor.
Due to the new safety features of the Newgas Regulator, it is recommended to use that with the Newgas Cylinders. Newgas shall not be responsible for any accident due to use a non-functional or faulty Regulator with your Newgas Cylinder.
Customers can pay for their deposit in cash in any of the following ways:
a. Using the Newgas Mobile App: Newgas App Users can select their preferred cylinder type and size from the Newgas app then select Cash Deposit. Payment can then be made electronically using the available options there.
b. Payment can also be made on delivery. This option can be selected when the order is made using the Newgas Mobile app, of USSD or via a phone call to the customer care centre. Customers can pay upon delivery using their preferred method ie by Cash, momo, Ghana QR or other acceptable digital payment.
A Newgas LPG Delivery Agent from your distributor will deliver your filled LPG cylinder to your address as provided during your registration with Newgas. With your approval, the Delivery Agent will also install your Cylinder for you
Still have questions?
Can’t find the answer you’re looking for? Please talk to our consultant.
Towards a better Future
By getting more people to move from the use of charcoal and wood for cooking to LPG the Group is helping to conserve our forests and protect ecosystems for future generations ensuring a better future for all. Newgas aims to reduce these health risks by building LPG infrastructure and promoting LPG usage for cooking.
