FAQs
Ordering Filled LPG Cylinders
Order through any of these options listed below;
a. The Newgas Mobile app
Log into your Newgas mobile app, select make order from the dashboard and then select Refill from the orders page and follow the process.
b. Dial *815# on your phone and follow the prompts there to order a refill.
c. Call the Newgas Customer care centre and order a refill.
d. Visit the nearest Newgas Showroom to order your refill.
e. Walk into the nearest Newgas exchage point to order and pay for a refill. Here you can pick the filled cylinder by exchanging with your empty Newgas cylinder.
Yes, you can do that. Carry your empty Newgas cylinder along, and pay for the cost of the filled cylinder you want to pick to complete the exchange.
Yes, you can upgrade the size of your Newgas Cylinder at any time. You will however be required to pay the difference in the deposit amounts between the two cylinders. Note that a change from a steel cylinder to a composite cylinder of the same size is also considered an upgrade.
This is based on the time range selected from the available time slot when placing the order as most regular orders can be delivered within the day of orders. Newgas however aims to deliver all completed orders with 24hours. Special delivery can be scheduled for an extra delivery charge. These will normally be delivered within 2 hours of the order completion if order is placed within working hours.
Regular delivery does not incur any delivery charges.
Yes, we offer express delivery service where orders are delivered within two hours of being placed at a delivery charge.
Yes, Express delivery comes at a fee.
Yes you can, up to the number of deposits you have associated with your account.
Still have questions?
Can’t find the answer you’re looking for? Please talk to our consultant.
Towards a better Future
By getting more people to move from the use of charcoal and wood for cooking to LPG the Group is helping to conserve our forests and protect ecosystems for future generations ensuring a better future for all. Newgas aims to reduce these health risks by building LPG infrastructure and promoting LPG usage for cooking.
