Privacy Policy

Last Updated on 5th March 2024

Protecting your personal data

Your personal data is important to us, and we want to make sure you know how we use and protect it. Personal data is information that either identifies you or is about you as an individual. In this privacy policy, we will explain how we collect, share, and process your personal data. We will also tell you about your rights and how you can exercise them. From time to time, we may also provide you where relevant, with additional privacy information in a separate notice for specific channels, products, services, businesses and activities. In this privacy notice, “we”, “us” or “our”, refers to Newgas Cylinder Bottling Ltd, Newgas Cylinder Marketing Ltd, Arch Holdings Ltd or any subsidiary of Arch Holdings Ltd or legal entity operating under the Newgas Brand or licence that you interact with either directly or indirectly that processes your personal data and decides how it is collected and used. Arch Holdings Group means each of, or collectively, Arch Holdings Ltd, its subsidiaries and affiliates.

Please refer to the ‘How to get in touch’ section of this privacy notice for details of the relevant arch Holdings Group member(s) providing this privacy notice. Some of our affiliates’ websites have their own brand identity and their own separate privacy notices to provide relevant information for specific products and services they provide. You should refer to the relevant privacy notices as directed by those affiliates in relation to how they use your personal data. This privacy notice does not apply to third-party websites where our online advertisements are displayed or to linked third-party websites we do not operate or control. These websites should have their own privacy notices, which you can read to understand how they collect and process your personal data and your rights. We’ll update this privacy notice from time to time. You can find the current version date listed at the end of this privacy notice. If you have any questions or concerns about your personal data, please don’t hesitate to get in touch (you can find our details under ‘How to get in touch’ below).

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for you to access our Service or parts of our Service.

• Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

• Application refers to, the software program provided by the Company.
• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Newgas Cylinder Marketing Company.
•  Country refers to: Ghana
• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

• Personal Data is any information that relates to an identified or identifiable individual.

• Service refers to the Application.
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

What types of personal data do we collect?

Personal Data

While using our service, we may collect the following types of personal data about you, as is relevant and allowed by Law:

• Identification data

information that identifies (uniquely or semi uniquely) you. For example, your name, your date of birth, your gender, your user login credentials, your photographs, CCTV and video recordings of you and other identifiers, including official/government identifiers such as national identification number, passport number and tax identification number.

•  Contact data – information that allows addressing, sending or communicating a message to you or delivering your Cylinders and accessories and other orders to you. For example, your email address, your phone or mobile number and your residential or business address

• Professional data – information about your educational or professional background
•  Financial and commercial data – your account and transaction information or information that identifies your financial position and background, status and history as necessary to provide relevant products and services. For example, your debit or credit card details, your source of funds, your financial and credit rating history. 

• Geo-location data – information that provides or contains a device’s location. For example, your internet protocol (IP) address or your cookies identifier

•  Behavioural data – analytics information that describes your behavioural characteristics relating to your use of our products and services. For example, usual transactional activities, browsing behaviour on our websites and how you interact as a user of our products and services.

•  Personal relationship data – information about associations or close connections between individuals or entities that can determine your identity. For example, spouse or employer relationships

•  Communications data – information relating to you contained in voice, messaging, email, livechats and other communications we have with you. For example, service requests.

We may sometimes need to collect special personal data about you, but we only do this if it’s necessary and with your consent, or where allowed by law. This special personal data may include things like:

•  Racial or ethnic origin data – information which reveals your racial or ethnic origin
•  Biometric data – information that identifies you physically. For example, facial

recognition information, your fingerprint or voice recognition information.

•  Health data – information relating to your health status. For example, disability information relevant to accessibility

•  Criminal convictions, proceedings or allegations data – information about criminal convictions or related information that we identify in relation to our financial crime prevention obligations, for example, details about any criminal convictions or related information. This includes details of offenses or alleged offenses or convictions.

We usually get your personal data directly from you, but we may also obtain your personal data from other sources as necessary, depending on the relevant products and services that we are providing, including from:

• People you know – such as:
  •  parents or guardians of minors. If you are a minor (normally this means if you

are under 18 years old, but this might be younger depending on where you live). We will get your parent or guardian’s consent before collecting, using or sharing your personal data.

• •  your joint account holders
  •  your referees; and
  •  other people you appoint to act on your behalf

• Businesses and other organisations – such as:
  • your employer and/or company, business or organisation you represent or is related to you 
  • other financial institutions and financial service providers
  • strategic referral partners, including business alliance, co-branding partners

or

other companies or organisations that the Arch Holdings Group cooperates with based on our contractual arrangements or other joint ventures to provide relevant third-party products and services

• • service partners, such as advertising and market research companies and social media platform providers
  • credit reference and fraud prevention agencies
  • regulatory and other entities with authority over the the Arch Holdings Group, such as tax authorities, law enforcement or authorities imposing financial sanctions

• Our corporate and business clients – where you receive the benefit of our services in relation to our contract with the company, business or organisation you interact with. For example, resolving payment disputes with our merchant clients
• Publicly available resources – such as online registers or directories or online publications, social media posts and other information that is publicly available
• Cookies – when you visit, browse, or use our websites, online banking or mobile applications, we may use cookies to automatically collect certain information from your device. We may use such information, where relevant, for internal analysis and troubleshooting, to recognise you and remember your preferences, to improve the quality of and to personalise our content and to determine the security status of your account. For more information on how we use cookies and how you can control them when visiting our websites, please see our Cookie Policy.

•  Usage Data

Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device.

Why do we collect your personal data?

We collect your personal data so that we can provide our products and services, manage our relationship with our customers and operate our business. This is necessary when you hold an account with us and also when you represent, or are associated with, other individuals, companies, businesses or organisations who hold an account with us, for example, if you act as a guarantor, employee, shareholder, director, officer or authorised person. If you have or are associated with more than one account with Newgas, we may link all your accounts and personal data to enable us to have an overall picture of our customer relationships. What we use your personal data for is often referred to as our purposes of processing and these are detailed below. We generally process your personal data with your consent where required by law or where otherwise permitted or required by applicable law.

We may not be able to offer or provide our products and services if you do not provide us  with the necessary personal data or do not want us to process the personal data that we consider is necessary and/or is required to meet our legal and regulatory obligations.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our

Service.

•  To manage your Account: to manage Your registration as a user of the Service. The Personal Data you provide can give you access to different functionalities of the Service that are available to you as a registered user.
•  For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services you have purchased or of any other contract with us through the Service.
•  To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
•  To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
•  To manage your requests: To attend and manage your requests to us.
•  For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share your personal information in the following situations:

•  With Service Providers: We may share your personal information with Service Providers to monitor and analyze the use of our Service, to contact you.
•  With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
•  With business partners: We may share your information with our business partners to offer you certain products, services or promotions.
•  With other users: when you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
• With Your consent: We may disclose your personal information for any other purpose with your consent.

Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or we are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal

information. 

Delete Your Personal Data

You have the right to delete or request that we assist in deleting the Personal Data that we have collected about you. Our Service may give you the ability to delete certain information about you from within the Service.

You may update, amend, or delete your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage your personal information. You may also contact us to request access to, correct, or delete any personal information that you have provided to us. Please note, however, that we may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

•  Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
•  Protect the personal safety of Users of the Service or the public
• Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 16 without verification of parental consent, we take steps to remove that information from our servers.If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent’s consent before we collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

Newgas Cylinder Marketing Company

House No.8, 2nd Rangoon CloseCantonments, Accra – Ghana

or email us at info@newgas.online